Privacy Policy

We collect personal information that is reasonably necessary to provide our products and services, including:

• Contact and enquiry details — your name, email address, phone number, and business name when you contact us, request a quote, or make an enquiry.
• Quote and project information — project details, plans, and documents you provide to us so we can prepare an estimate or quote for you.
• •Demo and booking details — the information you provide when you book a demo or consultation.
• Account details — login and account information for subscribers and members.
• Website usage information — information collected automatically when you visit our website, such as your IP address, browser type, pages viewed, and how you interact with the site, through Google Analytics (see our Cookie Policy).

We collect personal information directly from you when you complete a form on our website, email or call us, book a demo, or subscribe to a product or service. We also collect some information automatically through analytics tools when you use our website.

We use your personal information to:

• respond to your enquiries and provide quotes and estimates;
• provide, manage and support our products and services, including subscriptions;
• process payments and manage billing;
• communicate with you about your account, bookings, and the services you have requested;
• send you marketing and updates where you have consented, which you can opt out of at any time; and
• improve our website and services.

Payments are processed securely by our third-party payment provider, Stripe. We do not collect or store your full payment card details on our systems. Stripe handles your payment information in accordance with its own privacy policy and security standards.

We do not sell your personal information. We disclose your information only to trusted third-party service providers who help us operate our business, including:

• Stripe — payment processing;
• GoHighLevel — customer relationship management (CRM) and communications;
• Xero — accounting and invoicing;
• Duda — website hosting;

Google Analytics — website analytics.

We may also disclose your information where required or authorised by law.

Some of our service providers (such as Stripe, Google, Duda and GoHighLevel) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We will respond within a reasonable time.

Our website uses cookies and similar technologies, including Google Analytics. For more detail, see our Cookie Policy

If you believe we have breached your privacy, or you have any questions about how we handle your information, please contact us using the details below and we will investigate and respond within a reasonable time.

We may update this policy from time to time. The current version will always be available on our website, with the “last updated” date shown at the top.

Campbell’s Estimating Services Pty Ltd

28/120 Bloomfield Street, Cleveland QLD 4163, Australia

Email: info@campbellsestimating.com.au · Phone: 0432 888 992